The Technical Application Support Specialist is responsible for level 2 support of the GoFan digital product suite. This role works collaboratively between several teams including product management, engineering, and customer success. The successful candidate will be energetic, client centric, self-motivated, and detail oriented. They must have technical aptitude and a desire to learn. The right candidate must be available to work occasional evenings and weekends or respond to after-hours calls based on customer needs.
The role will provide operational support for critical delivery issues, triaging reported problems and recommending optimal fixes. The ideal candidate possesses an innovative approach to technical product support, an entrepreneurial spirit, and a deep understanding of the digital platforms. He/she can work with a diverse group of individuals, and possesses an orientation to delivering optimal customer outcomes.
Required Skills and Experience:
Applicants for employment must have valid work authorization for employment in the US.
Education: Bachelor’s Degree CIS or similar degree preferred
A Human Approach to Staffing
Our Company is committed to the principles of equal employment. We are committed to complying with all federal, state, and local laws providing equal employment opportunities, and all other employment laws and regulations. It is our intent to maintain a work environment which is free of harassment, discrimination, or retaliation because of sex, gender, race, religion, color, national origin, physical or mental disability, genetic information, marital status, age, sexual orientation, gender identity, military service, veteran status, or any other status protected by federal, state, or local laws. The Company is dedicated to the fulfillment of this policy in regard to all aspects of employment, including but not limited to recruiting, hiring, placement, transfer, training, promotion, rates of pay, and other compensation, termination, and all other terms, conditions, and privileges of employment.