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Key Responsibilities 

  • Establish yourself as a trusted advisor with your customer base 
  • Develop customer relationships that promote retention and loyalty 
  • Gain deep knowledge about your assigned customer’s business needs, goals, and challenges 
  • Collaborate with your customers to create a joint success plan focused on achieving their goals and solving their testing challenges 
  • Coach customers on the best way to use the platform to obtain business value.
  • Work closely with other team members to develop strategic account and success plans. 
  • Partner closely with cross-functional team members (e.g., sales, product management, engineering) to translate business needs and product requirements into improved solutions. 
  • Strive to become a subject matter expert on products. 

Qualifications 

  • 3 years of progressive Customer Success or Account Management experience with complex accounts 
  • Strong sense of personal accountability and ownership for your assigned account base.  Passion for helping others and seeing your customers succeed 
  • Self-motivated and proactive team player 
  • Exceptional communication and organizational skills 
  • Project Management, Training or Coaching 
  • Ability to travel to customer or our office location. 

Additional Skills That Make And Exceptional Candidate 

  • Demonstrate strong knowledge and expertise of testing activities throughout the lifecycles of multiple varied projects. 
  • Experience in software quality assurance and testing - particularly test automation is a plus. 
  • Knowledge of DevOps or good understanding of Agile/Waterfall development methodologies is a plus. 
  • Additional information 

Benefits 

Need more reasons to join us? 

  • The founding and management team have a history of successful company launches
  • Backed by leading investment firms 
  • Casual work environment 
  • Generous PTO policy 
  • 100% company-paid Medical, Dental, & Vision insurance 
  • Company-sponsored training and development opportunities
  • 401k 
  • Educational Reimbursement


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A Human Approach to Staffing

Our Company is committed to the principles of equal employment. We are committed to complying with all federal, state, and local laws providing equal employment opportunities, and all other employment laws and regulations. It is our intent to maintain a work environment which is free of harassment, discrimination, or retaliation because of sex, gender, race, religion, color, national origin, physical or mental disability, genetic information, marital status, age, sexual orientation, gender identity, military service, veteran status, or any other status protected by federal, state, or local laws. The Company is dedicated to the fulfillment of this policy in regard to all aspects of employment, including but not limited to recruiting, hiring, placement, transfer, training, promotion, rates of pay, and other compensation, termination, and all other terms, conditions, and privileges of employment.