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  • Location

    Atlanta, Georgia

  • Job title:

    Technical Support Manager

  • Sector:

    Technology

  • Job type:

    Direct Hire

  • Job ref:

    6029

Technical Support Manager

 

Overview

We are looking for a Technical Support Manager to join the Engineering team. You will be responsible for defining the support processes and in running our support operations on a day to day basis.

 

Responsibilities

  • Refine and own the support process
  • Be involved in day to day support operations including triaging, communicating and tracking support items
  • Work with Product and Engineering Leads in prioritizing support items
  • Maintain metrics on time and effort spent in supporting different parts of the platform
  • Recommend and help define product features to simplify support process

Requirements

  • Process oriented with an ability to come up with pragmatic solutions
  • Experience with Zendesk or similar customer service support software
  • Technical skills including SQL and scripting
  • 3+ years experience in an Engineering/Technology role

 

We'd love to see

  • Experience working in an Agile environment
  • BS in Computer Science

 

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Our Company is committed to the principles of equal employment. We are committed to complying with all federal, state, and local laws providing equal employment opportunities, and all other employment laws and regulations. It is our intent to maintain a work environment which is free of harassment, discrimination, or retaliation because of sex, gender, race, religion, color, national origin, physical or mental disability, genetic information, marital status, age, sexual orientation, gender identity, military service, veteran status, or any other status protected by federal, state, or local laws. The Company is dedicated to the fulfillment of this policy in regard to all aspects of employment, including but not limited to recruiting, hiring, placement, transfer, training, promotion, rates of pay, and other compensation, termination, and all other terms, conditions, and privileges of employment.