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We're looking for a Technical Writer. In this role, you’ll manage the overall maintenance and publication of online documentation and training videos. You will work with internal resources, and interview software developers to gather, write, and publish technical documentation and training videos for our varied audiences. You will also manage one or more technical writers to assist with this work and be responsible for editing and publishing the produced content.

To succeed in this role, you’ll need to be self-motivated, organized, and thrive in the fast-paced culture of a dynamic and evolving startup company. You have strong writing skills, the ability to synthesize technical content and create training materials that clearly explain the topic/task to end users. We like to move quickly and win together, so are looking for a self-starter who thrives under pressure and enjoys team success.

Responsibilities:

Work with product managers, product marketing, engineers, and other technical writers to prepare, review, revise, and maintain product user documentation, including: user guides, integration guides, API developer guides, and training videos.
Plan, schedule, and track documentation work to meet product release dates and client deliverables.
Monitor metrics on the usage of training materials as well as direct customer feedback to prioritize future training investments.

Requirements

You need to be good at:

Technical writing, editing, and providing constructive feedback
Learning complex concepts and communicating the information in a way that is engaging and understood by users.
Creating documentation and educational materials that boost user experience and engagement on a digital platform
Managing other technical writers

You should have:

At least 1-2 years of experience working in a SaaS environment
Preferred candidates have worked in a single environment for their technical writing career (no contract)
Demonstrated experience and a portfolio of your technical writing
Experience in the software testing space is preferred

Benefits

Casual work environment
Self-Managed (sometimes referred to as unlimited) Paid Time Off (PTO) - We trust that everyone working here is a true professional and responsible adult. When you’re sick, take the time you need to get better. If you need a break to refresh and reboot, enjoy your time off.
100% company-paid Medical, Dental, & Vision insurance for you and your family
Mobile phone and Wi-Fi reimbursement
Company-sponsored training and development opportunities
401(k) retirement plan
Paid Parental Leave (this includes adopting parents!)
Employee referral bonus
Fitness center on-site in Atlanta and access to company-supported personal trainer
Free access to coffee at Bellwood Coffee shop on-site in Atlanta
Tickets to Braves and State Farm Arena concert tickets
Free lunches on Mondays
Frequent happy hours

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates, so please don’t hesitate to apply - we’d love to hear from you.

 

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eHire is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.