UX Researcher Lead

UX Researcher Lead

Louisville, Kentucky

The UX Researcher will build and maintain a durable framework to standardize all phases of user data collection and synthesis. They will also design the means to do system-level analysis to assess platform usability, and identify high-impact opportunities for improvement.

  • Standardize user research processes (e.g., identifying/recruiting/scheduling users, creating research plan templates) that will accelerate our ability to conduct user research

  • Codify expectations of our user research to ensure we are gathering enough data, and the right kind of data, to create high quality outputs

  • Translate user behavior insights into actionable business goals to drive innovation

  • Map and study critical process flows within our platform, grouped by client segments

  • Design program to conduct system-level analysis to determine:

    • success or failure of product/feature releases at the client/user level

    • overall usability at the product level

    • how to monitor critical user workflows for work efficiency and user satisfaction

  • Create and maintain a data-driven insights repository, including user personas

  • Suggest opportunities for new research methodologies (e.g., intercepts, surveys, a/b testing, etc.) that would help us understand our users better

  • Evangelize the tenets of user research to groups of individual contributors as well as upper level management

  • Periodically present insights in a way that resonates across departments

Do you fit our team?

  • Bachelor’s/post-graduate degree with a focus on research topics, preferably related to Human-Computer Interaction or usability

  • Deep understanding of research principles and methods

  • Portfolio of case studies

  • Experience conducting user interviews

  • Ability to communicate research principles to a diverse set of stakeholders

  • Strong human factors and usability analysis skills

  • Fluency in best practices for web-based information architecture and design

  • Focused on driving business outcomes with research outcomes

  • Planning and conducting qualitative research projects

  • Experience using quantitative statistical methods to gather data

  • Ability to synthesize quantitative and qualitative findings into actionable insights


We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates, so please don’t hesitate to apply - we’d love to hear from you.





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