Project Managers

Project Managers

Atlanta, United States

Our mission is to help  financial institutions optimize their profitability by continuously innovating how businesses and customers optimize their money. Our solutions empower small to mid-size banks and financial institutions to offer their customers online and mobile solutions to help their customers manage their money. Our new vision for customer care is to create a consistently delightful customer experience through a culture of customer-centric thinking that will dramatically impact our Net Promoter Score and drive revenue growth. 

We are embarking on a major cultural shift from focusing on traditional call center metrics, to delighting customers by solving their problems while demonstrating that we care.

Your responsibilities:

  • Manages client and management escalations
  • Plans and manages multiple projects for higher-risk financial institutions end-to-end
  • Delivers project schedules, status reports and dashboards
  • Delivers meeting agendas and minutes
  • Defines project task priorities, dependencies within project structure
  • Defines project priorities between multiple projects
  • Applies risk mitigation and contingency planning
  • Communicates with project resources and cross functional teams issues/impacts to schedule
  • Deliver high level of customer service as measured by Customer SAT
  • Use of Customer Relationship Management (CRM) tools such as service now and Salesforce (queue, prioritization, cycle time measures) to deliver work
  • Defines and implements new processes for onboarding products
  • Utilizes existing process and leverages experiences from previous projects
  • Delivers reports on process improvement initiatives
  • Delivers reports on new team processes for onboarding new product implementations
  • Understands internal influences in the organization
  • Understands what's important to the project and priorities
  • Encourages successful communication among team members
  • Drives team members to shared vision
  • Clarifies information, communicates and closes gaps, resolves issues and manages the details
  • Understands broader scope and constraints
  • Provides work breakdown structure for project planning and scope definition

Available after hours and weekends – Conversions are done nights and weekends.
Must be able to travel – Some of our conversion will be onsite. 

Your experience: 

  • 5-7 years experience in Project/Program management with Software company
  • Fintech Experienced desired
  • Highly organized with attention to quality work
  • Follows key project management methodology
  • Ability to recognize change in project scope and adjust accordingly
  • Ability to recognize high-level opportunities for improvement and change
  • Working knowledge of personal computers, with the ability to organize information using tools including, but not limited to: database management, Microsoft Project (MPP), smart sheets,  spreadsheets, word processing, or other business applications software
  • PMP preferred

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates, so please don’t hesitate to apply - we’d love to hear from you.


A Human Approach to Staffing

eHire is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.