Project Managers

Our mission is to help  financial institutions optimize their profitability by continuously innovating how businesses and customers optimize their money. Our solutions empower small to mid-size banks and financial institutions to offer their customers online and mobile solutions to help their customers manage their money. Our new vision for customer care is to create a consistently delightful customer experience through a culture of customer-centric thinking that will dramatically impact our Net Promoter Score and drive revenue growth. 

We are embarking on a major cultural shift from focusing on traditional call center metrics, to delighting customers by solving their problems while demonstrating that we care.

Your responsibilities:

• Manages client and management escalations
• Plans and manages multiple projects for higher-risk financial institutions end-to-end
• Delivers project schedules, status reports and dashboards
• Delivers meeting agendas and minutes
• Defines project task priorities, dependencies within project structure
• Defines project priorities between multiple projects
• Applies risk mitigation and contingency planning
• Communicates with project resources and cross functional teams issues/impacts to schedule
• Deliver high level of customer service as measured by Customer SAT
• Use of Customer Relationship Management (CRM) tools such as service now and Salesforce (queue, prioritization, cycle time measures) to deliver work
• Defines and implements new processes for onboarding products
• Utilizes existing process and leverages experiences from previous projects
• Delivers reports on process improvement initiatives
• Delivers reports on new team processes for onboarding new product implementations
• Understands internal influences in the organization
• Understands what's important to the project and priorities
• Encourages successful communication among team members
• Drives team members to shared vision
• Clarifies information, communicates and closes gaps, resolves issues and manages the details
• Understands broader scope and constraints
• Provides work breakdown structure for project planning and scope definition

Available after hours and weekends – Conversions are done nights and weekends.
Must be able to travel – Some of our conversion will be onsite. 


Your experience: 

• 5-7 years experience in Project/Program management with Software company
• Fintech Experienced desired
• Highly organized with attention to quality work
• Follows key project management methodology
• Ability to recognize change in project scope and adjust accordingly
• Ability to recognize high-level opportunities for improvement and change
• Working knowledge of personal computers, with the ability to organize information using tools including, but not limited to: database management, Microsoft Project (MPP), smart sheets,  spreadsheets, word processing, or other business applications software
• PMP preferred

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates, so please don’t hesitate to apply - we’d love to hear from you.


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A Human Approach to Staffing

eHire is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.